The wide range of tools, knowledge, and/or techniques used to transform inputs into outputs in an organization is called the organization’s:
________ is the applied science of energy and matter.
In an open system the transformation or conversion of inputs to outputs is accomplished with:
Psychology is defined as:
the science of human behavior.
the science of society.
the study of overseeing activities and supervising people in organizations.
the science of human learned behavior.
Which of the following organizational variables affects human behavior at work?
The macro environment
The science of human behavior is:
A questioning, probing attitude is at the core of:
personal interaction skills.
Culture and the study of learned behavior comprise the domain of:
________ is the total dedication to continuous improvement and to customers so that the customers’ needs are met and their expectations exceeded.
Total quality management
Supply chain management
Kurt Lewin may have best captured alternative explanations for human behavior when he stated that behavior is a function of:
the individual personality and preferences for leadership style.
compliant and deviant behavior within social groups.
the organizational culture and group dynamics.
both the person and the environment.
A federal regulatory agency can be considered part of an organization’s:
external task environment.
A leading force currently driving change at work is:
The recent emphasis on sources and treatment of hypertension with respect to occupational health and well-being is an example of a contribution from the discipline of ________.
The manufacturing sector ________.
includes transportation, financial services and insurance
provides the essential infrastructure for different sectors
includes the production of basic materials, such as steel, and finished products, such as automobiles
is important for the collective well-being of the society because it meets needs that other sectors do not address
An organization’s suppliers, customers, and federal regulators are called the:
Which of the following is NOT a classification for ethical theories?
Which of the following generations of workers tends to be impatient, wants short-term gratification, and puts family before work?
The Americans with Disabilities Act defines disabled as:
persons with permanent physical and mental problems.
anyone with a physical or mental impairment that substantially limits one or more major life activities.
individuals with physical impairments only.
those who cannot work.
Individuals born between 1965 and 1976 are known as the ________.
While the globalization of business affects all parts of the organization, which area of the organization is particularly affected?
An expatriate manager is one who:
has left a transnational organization to work for a competitor.
works within a foreign-owned company within their own country.
works in a country other than his or her home country.
has given his or her allegiance to a transnational type of organization over a more national/domestic perspective.
Which of the following sources of diversity has received increasing attention by explaining how homophobia affects productivity?
A transnational organization is one where:
it’s nationality is held strongly in the consciousness of managers even though the organization competes on a global scale.
the global viewpoint supersedes national issues.
employing a multicultural mix of workers is avoided to prevent diversity among employees. d. a prevalent ethnic viewpoint begins to be held strongly in the consciousness of managers.
The major difference between prejudice and discrimination is:
prejudice has been shown to have more of an impact on productivity than discrimination.
discrimination has been shown to have more of an impact on productivity than prejudice.
prejudice refers to behavior, while discrimination refers to an attitude.
prejudice refers to an attitude, while discrimination refers to behavior.
Corporations that shatter the glass ceiling have many practices in common; however, these practices do NOT include:
upper-management support for the advancement of women.
women representation on committees that address strategic business issues.
targeting women for participation in executive education.
systems that identify women for advancement with certain quotas in place.
The work of Hofstede is important because his studies revealed that more differences in work-related attitudes can be explained by:
According to your text, African-Americans and Hispanic-Americans are likely to be at a disadvantage within organizations because:
they are under-represented in declining occupations.
they tend to live in a small number of large cities that are facing severe economic difficulties.
available jobs in the future will require less skill than in the past.
the proportion of African-Americans and Hispanic-Americans who are qualified for higher level jobs are often higher than the proportion of qualified whites and Asian-Americans.
Managing diversity requires:
being a good corporate citizen.
complying with affirmative action.
assimilating women and minorities into a dominant male culture.
the examination of the hidden assumptions that employees hold
Many U.S. and Canadian firms have located manufacturing plants in Mexico to take advantage of lower labor costs. Additionally, many tariffs on U.S. exports have been reduced. These global changes occurred because of:
the European union.
Attention to diversity has particularly increased in recent years because of:
the use of telecommunications.
the opportunity for use of lower cost labor in other countries.
the changing demographics of the working population.
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